Big Wild Thought Reviews

Awful customer service. Not responding on email, Facebook or Twitter.

I absolutely love the clothing I got from Big Wild Thought! The material is really soft and excellent quality while still being breathable and comfortable, colours are fantastic - my goal is to be cute and pastel all the time! Also fantastic customer service to make sure that I got the delivery properly when there were some issues posting. Abigail in particular was super helpful! Love it - thank you again!

I found this brand on Instagram and so was a bit dubious about ordering, but the designs are lovely and their focus on sustainability persuaded me! When my order arrived, I was really happy with the quality and fit of the clothes, and I loved that all the packaging is plastic free. Will definitely be ordering again.

Customer service really is SHOCKING! Never had a worst experience, sent them a message, saw that it had been ‘Read’ and NEVER got a reply. Disgraceful that someone on their team has look at my inquiry and have decided that it’s not worth their time to reply. I have bought from them and I can’t really say the quality is amazing either. Really disappointed. You’d think a company that has been going for a fair few years would be able to work a little better. Would never buy from them again!

I'm so pleased with my purchase. The delivery was late but I followed up and it seems it was lost in the post. They immediately sent me out an replacement which arrived in time as this was gift. Very pleased with the product quality and service! Thank you.

I've been buying from Big Wild Thought for about a year now and they are absolutely great! They've been announcing new T-shirt designs and I can't keep up! I want them all! The quality of the T-shirts are great and the designs are fantastic too. The added bonus that they contribute to charities is such a great addition.

Big wild thought is one of my favourite companies. I love the embrodied design and the quality of the clothing is great too. Packages arrive quickly and each item comes with an information card about your chosen animal. I would definitely recommend to anyone who loves simple designs that support the ecosystem.

Some of the worst customer experience I’ve ever received. My delivery took weeks to arrive and I was sent someone else’s delivery first (with their name and address included in the package -GDPR?!) I then had to send that back and wasn’t refunded for that postage for weeks.
Because my order was so much later than they say on their website I couldn’t give it as a present as I planned so returned it and now I still haven’t had a refund weeks and weeks later.
They never reply to emails and they don’t give a full refund claiming because it goes to charity which i didn’t even think was legal.
Would recommend everyone avoids this company as they seem to have no regard for the customers.
The clothing was also very odd sizing.

Used this company now multiple times and have been very impressed every time. Could not recommend this company enough to anybody.

Avoid!! Really rude customer service and you can’t get a full refund so beware

I absolutely love everything about this company. I have ordered three times now and have been very impressed each time.
The clothing is of fantastic quality and delivery was speedy to.
The sweatshirts are my favourite, super comfy and look great!
Will deffo be ordering again soon.

I have bought from them twice, I bought one of their reduced tops off depop and also a jumper. Really happy with both, however one thing I will say is that the material the tops are made of looks awful unless it is ironed. So if you don't iron a lot it might not be for you. The jumper is really comfortable. Also love the sustainable packaging!